Privacy Policy

Comprehensive Privacy Notice

Juan Pablo Valencia, also known as City Cool Services, with an address at 396 Whitehall St, Lynbrook, NY 11563, and website www.citycoolservices.com, is responsible for the use and protection of your personal data. Below, we provide you with important information regarding how we handle your data:

What purposes will we use your personal data for?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

  • Responding to messages from the contact form.
  • Providing any requested services.

What personal data will we use for these purposes?

To fulfill the purposes described in this Privacy Notice, we will use the following personal data:

  • Identification and contact details.

How can you access, rectify, or cancel your personal data, object to its use, or revoke your consent?

You have the right to know what personal data we hold about you, how we use it, and the conditions under which we process it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); request its deletion from our records or databases when you believe it is not being used properly (Cancellation); and object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO Rights.

To exercise any of the ARCO rights, you must send a request via email to sales@citycoolservices.com, including the following information:

  • Full name of the data subject.
  • Address.
  • Phone number.
  • Email used on this website.
  • A copy of an official identification document.
  • Subject: “ARCO Rights Request”
  • A clear and precise description of the data you wish to Access, Rectify, Cancel, or Object to its use.

If requesting Rectification, specify the exact modifications and attach supporting documentation. If requesting Consent Revocation, please note that we may not always be able to fulfill your request immediately due to legal obligations requiring continued data processing. In some cases, revoking consent may mean that we can no longer provide the requested service or that our business relationship must be terminated.

How long will it take to respond to your request?

15 days

How will we communicate the response to your request?

We will reply to the same email from which the request was sent.

Use of tracking technologies on our website

We inform you that our website uses cookies, web beacons, and other tracking technologies to monitor user behavior and provide a better browsing experience. The personal data collected through these tracking technologies include:

  • Identifiers, usernames, and session passwords.

These cookies, web beacons, and other technologies can be disabled. To learn how to do this, please check your browser’s help menu. However, please note that disabling cookies may limit your access to certain personalized features on our website.

How can you learn about changes to this Privacy Notice?

This Privacy Notice may be modified, changed, or updated due to:

  • New legal requirements.
  • Our own needs regarding the products or services we offer.
  • Changes in our privacy practices.
  • Adjustments in our business model.
  • Other causes.

We are committed to keeping this Privacy Notice updated and will publish any changes on our website www.citycoolservices.com.

Last update of this Privacy Notice: February 13, 2025.